Delivery and return conditions

DELIVERY 

Cocon à deux delivers in France, Switzerland, Italy, Spain, Germany, Belgium and Portugal. We work with La Poste / Colissimo. All orders are shipped within 24 to 48 hours. Once the order is in the hands of the transport partners, the delivery time will depend of course on their activity, but especially on your location. The delivery for foreign countries is longer than a normal delivery in France, it takes on average 3 to 9 working days (preparation time of the order + shipping time) to receive the order in the countries mentioned outside France. 

Delivery is FREE for orders over 120€ in France*.

RETURN CONDITIONS

If you wish to return an unwanted item (except for items in the sales & promotions category), you have the right to do so, provided that 

To send us the items within 14 days, 

That the labels have not been removed, 

That the items have not been worn or washed,

That the items have not been worn or washed, That the items have not been washed, That the items have not been worn or washed,

The articles must be carefully packed.

Refunds will be made on the payment method used when you paid for your purchase. Return shipping costs are the responsibility of the customer.

Regarding the return method, nothing could be easier, you download our return form below, you fill it and then you slip it inside your return package.

DOWNLOAD THE RETURN FORM

If you have received an incorrect/defective item, I am sincerely sorry, so don't hesitate to write to me either at the following address: contact@coconadeux.fr or on the contact page, telling me your order number. Thank you ♡ 

No returns sent to a relay point will be accepted and recovered by Cocon à deux. Returns must be made only to the address indicated on the return form.

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